Terms of Service

1. Agreement

These terms form a binding agreement between you (and the team or organization you represent) and Alex the Keeper (“we”, “us”), operator of Alex the Keeper (the “Service”). If you use the Service on behalf of a team, you confirm you are authorized to accept these terms for it.

2. The Service

Alex the Keeper is a collaborative, versioned workspace for a team’s notes and documentation, with optional integrations (such as Google Calendar and Docs) and AI-assisted features. We may add, change, or remove features over time.

3. Accounts and eligibility

• You must provide accurate information and keep your account credentials secure.
• You are responsible for activity under your account and within teams you administer.
• You must be at least 16 years old to use the Service.

4. Acceptable use

You agree not to:

• Break the law or infringe others’ rights using the Service.
• Upload malware, or attempt to disrupt, probe, or gain unauthorized access to the Service.
• Reverse engineer or resell the Service except as permitted by law.
• Use the Service to store or transmit content you have no right to.

5. Subscriptions, billing, and taxes

• Plans. Billing is per workspace. Paid tiers (Basic, Pro, Unlimited Pro) are charged on a recurring monthly basis at the prices shown at checkout.
• Payment processing. Payments are processed by Stripe. For sales made through Managed Payments, Stripe acts as merchant of record and is responsible for collecting and remitting applicable indirect taxes (such as sales tax, VAT, or GST).
• Renewals. Subscriptions renew automatically each period until cancelled.
• Changes and cancellation. You may upgrade, downgrade, or cancel from the plan controls or the billing portal. Plan changes are prorated; cancellation stops future renewals and takes effect at the end of the current period unless stated otherwise.
• Refunds. Except where required by law, payments are non-refundable.

6. Your content

You and your team retain all rights to the content you create or upload (“Your Content”). You grant us a limited license to host, process, and display Your Content solely to operate and provide the Service to you. You are responsible for Your Content and for having the rights to use it.

7. Our intellectual property

The Service itself — software, design, and branding — belongs to us or our licensors. These terms grant you a limited, non-exclusive, non-transferable right to use the Service; they do not transfer any ownership in it to you.

8. Third-party services

The Service integrates with third parties (for example, Stripe, Google, and our AI provider). Your use of those integrations is also subject to their terms, and we are not responsible for them.

9. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind to the fullest extent permitted by law. We do not warrant that it will be uninterrupted, error free, or that content will never be lost.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim relating to the Service is limited to the amount you paid us for it in the 12 months before the claim.

11. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these terms or to protect the Service. On termination, your right to use the Service ends; provisions that by their nature should survive will survive.

12. Governing law

These terms are governed by the laws of the Province of British Columbia, Canada, without regard to its conflict-of-laws rules. Disputes will be resolved in the courts located there, unless applicable law provides otherwise.

13. Changes to these terms

We may update these terms from time to time. We will revise the “Last updated” date above and, for material changes, provide a more prominent notice. Continued use after changes take effect means you accept the updated terms.

14. Contact

Questions about these terms: legal@alexthekeeper.com, Alex the Keeper, Vancouver, BC, Canada.